Terms of service

PXP, a SAS (Société par Actions Simplifiée) under French law, represented by its President Clément Déodat, hereinafter "the Studio".

Client, hereinafter "the Client".

These Terms and Conditions govern all services provided by the Studio. Acceptance of a quote, proposal, or signed agreement constitutes full acceptance of these terms.

1. Services Offered

The Studio provides web design, Webflow and custom development, brand identity work, design systems, and related digital production services.

The exact scope, deliverables, timeline, and pricing of each project are defined in the project proposal sent to the Client before the project begins. The proposal, once accepted in writing (by email or signed document), constitutes the binding agreement between the parties, together with these Terms and Conditions.

2. Pricing and Payment Terms

Pricing. All prices are stated in the project proposal. They are fixed and do not vary based on the time actually spent by the Studio, unless the Client requests changes that fall outside the original scope (see Section 4).

Payment structure. Unless otherwise specified in the project proposal, payment is structured in two milestones:

• 50% at project kickoff, before any work begins
• 50% at final delivery, upon Client validation

Alternative payment structures (33/33/34 split across kickoff, design, and development phases, or other custom milestones) may be agreed upon in the project proposal depending on the project scope and duration.

Payment methods. Payments can be made by bank wire transfer or by card. Bank details and payment links are provided on the invoice.

Currency. Invoices are issued in euros (EUR) by default. Other currencies (USD, GBP, etc.) can be agreed upon in the project proposal, with the conversion rate documented at the time of invoicing.

Late payments. Any invoice not paid within 30 days of issuance may incur late payment penalties at a rate of three times the legal interest rate, plus a fixed recovery fee of 40 EUR, in accordance with applicable French law (Article L441-10 of the French Commercial Code). The Studio reserves the right to suspend ongoing work until outstanding invoices are paid.

3. Delivery and Timelines

Delivery timelines are estimated in the project proposal based on project complexity and the Client's responsiveness on validations and dependencies.

The Studio commits to communicating any timeline adjustments as soon as they become foreseeable. Delays caused by the Client (late feedback, missing assets, late validations, missing CMS or technical access) automatically extend the delivery timeline accordingly, without compensation owed by the Studio.

4. Scope and Revisions

The project scope is defined in the project proposal. Iterations and refinements within the agreed scope are unlimited within each phase, until the Client signs off.

Once a phase is signed off (Direction, Design, Development, Launch), the Studio moves to the next phase and does not revisit validated work.

Any request that falls outside the original scope (additional pages, new features, structural changes after sign-off, integrations not initially planned) will be quoted separately as an extension to the project, with its own timeline and pricing, agreed upon in writing before execution.

Reasonable refinements during phases are absorbed by the Studio at no additional cost.

5. Cancellation and Termination

Cancellation by the Client. If the Client cancels the project after kickoff, the deposit paid (50% by default, or as defined in the project proposal) is non-refundable. If the cancellation occurs after a milestone has started, the Client is billed for the work completed up to that point, in proportion to the milestone progress.

Termination by the Studio. The Studio may terminate the project in case of significant breach by the Client (non-payment, abusive behavior, repeated lack of validation preventing project progress) after written notice. In such case, all work delivered up to that point remains the property of the Client, and the Client is billed for the milestones already reached.

Suspension. Either party may request a temporary suspension of the project, for a maximum of 90 days. Beyond 90 days, the project is considered cancelled under the cancellation terms above.

6. Intellectual Property

Final deliverables. All final deliverables (design files, code, visual assets, copy produced by the Studio, custom illustrations) become the full property of the Client upon final payment of the project. The Client receives all source files (Figma, Webflow project, custom code repositories, asset folders).

Until final payment. Until the project is fully paid, the Studio retains ownership of all deliverables. Any use of unpaid deliverables by the Client is prohibited.

Studio rights. The Studio retains the right to display the delivered work in its portfolio, on its website, on social media, and in commercial communications, unless otherwise agreed in writing in the project proposal (NDA, confidentiality clause).

Pre-existing components and code. The Studio may use proprietary components, code patterns, or design systems developed prior to the project. These remain the property of the Studio. The Client receives a perpetual, non-exclusive license to use them as part of the delivered project.

Third-party tools. Third-party tools, plugins, fonts, or assets used in the project (Webflow plan, fonts licenses, plugins) are the responsibility of the Client to license and pay for.

7. Confidentiality

The Studio commits to keeping confidential any sensitive information shared by the Client during the project (business strategy, financial data, internal processes, unreleased products).

The Client commits to keeping confidential any methodological, technical, or commercial information shared by the Studio that is not publicly available.

A separate Non-Disclosure Agreement (NDA) may be signed at the Client's request before the project begins.

8. Liability

The Studio's liability is limited to the total amount paid by the Client for the project.

The Studio cannot be held responsible for:

• Modifications made by the Client or third parties to the deliverables after handover
• Issues related to third-party services (Webflow, hosting providers, domain registrars, third-party APIs, integrations)
• Loss of data, traffic, or revenue resulting from third-party service outages
• Indirect damages, including loss of business, loss of opportunity, or reputational damage

The Studio commits to delivering work according to industry best practices, but does not guarantee specific business outcomes (traffic, conversion rates, revenue).

9. Post-Launch Support

Errors caused by the Studio: free of charge, no time limit. If a bug, defect, or issue is identified after launch and is directly attributable to the Studio's work (design, code, integration setup, configuration done by the Studio), the Studio commits to correcting it free of charge, with no time limit. Quality of work is the Studio's responsibility, and that responsibility does not expire.

Minor support and clarifications: included for 30 days. General questions, small clarifications, minor non-bug adjustments (CMS guidance, walkthroughs, small content updates) are included at no additional cost for 30 days after final delivery.

New requests and additional work: billed separately. Beyond 30 days, any new feature, additional page, design extension, or scope-expanding request is billed separately, either ad-hoc or via a monthly retainer agreement.

10. Governing Law and Disputes

These Terms and Conditions are governed by French law.

In case of dispute, both parties commit to seeking an amicable resolution first. If no resolution is reached within 30 days of the dispute being formally raised in writing, the matter will be brought before the competent courts of Toulouse.

11. Modifications

The Studio reserves the right to modify these Terms and Conditions at any time. The version applicable to a project is the one in force at the date the project proposal is accepted.